The other night, I flew to Austin, TX to visit a friend. The flight was supposed to go at 6:20. You know the deal… flying on a Friday night is asking for trouble. Sure enough, even from the first mention of delay, folks at the gate were agitated. With all the travel I do, I find myself people-watching more than ever. And when a flight is delayed, I am often amazed by what I see. More than a few people went up to the hapless gate agent demanding answers for why the plane wasn’t going anywhere. Many of these people made several trips. The gate agent knows nothing, of course, which adds to the frustration of the folks who are coming up and asking what’s going on. Then there was the group who decided, “Eh, we’ll just go sit and do what we can.” And there they were, seated across the terminal. Now and then, they would come up to a group of us who were watching a maintenance crew attempt to fix our plane and ask if we heard anything. The whole time they were like me: wishing for the...